Optimyst® Cassette Vapor 1500 Fireplace

HUGE Thank you to MHC Home Comfort , Ray & Matthew! MHC Home Comfort always exceed our expectations whether to buy or repair and highly recommended for Heating/Cooling/Fireplace/Grills. We are really grateful to Ray & Matthew to resolve our Furnace issue which we were facing from last two years. Ray was really honest and provided sincere advice with my Furnace & saved our thousands of Dollars. I was planning to replace the Furnace but Ray recommended to check the Furnace & fix the issue instead of replacing. Ray was 100% right and his Engineer/Technician Matthew did an amazing job to fix the furnace & Air flow issue. Matthew is a great Genius, Expert & extremely professional engineer. Having been a customer of MHC Home Comfort for a few years, I can say that they have consistently provided a superior customer service.

I appreciate mhc and team All installers are professional and polite and punctual I have been their customer for years I bought air conditioner there and I am really satisfied with it Special thanks for ray the owner

Very impressed with MHC right from the beginning! Eric took the time to go over my options. I bought new gas fireplace . Install date was easy to schedule. Installers were polite and He kept checking in with me, letting me know where they were at. So professional. I would not hesitate at all to recommend them. Thank you !

Just had a new Lennox Elite series furnace installed and a new Lennox Merit series air-conditioning unit!! Competitive pricing , quality professional install by Amir! Thx Eric for the genuine consultation & customer service par excellence!

Purchased a Regency Gas Fireplace March 2024. The service was excellent. Installers, Jim and Ahmed were first rate along with Matthew, their technician. Eric followed up. The entire transaction was very professional and am totally satisfied.

We recently bought a fireplace and had a few other HVAC related tasks done from MHC. We worked closely with Eric who was absolutely amazing, very helpful and always willing to answer our questions. He made what was a new and stressful process for us very easy. The rest of the team who came on-site were great and we were happy with the result. Thank you Eric and MHC home comfort for all the help!

It was a pleasure working with Eric, Fred and the team at MHC Home Comfort. They were very helpful in finding me the right furnace and went above and beyond to get it installed quickly. Our furnace died and we were left without heat during a cold spell. The team at MHC responded quickly and were able to get my furnace installed within 24 hours of contacting them. I would highly recommend MHC Home Comfort for your HVAC needs.

I've been a satisfied customer of them since 2018, relying on their expertise to service my Carrier HVAC systems. Their consistent delivery of excellent service and top-notch customer support has been impressive. Ray, in particular, stands out for his exceptional customer service, showing genuine care for clients. Additionally, Mehdi's professionalism and extensive knowledge contribute to the overall positive experience. Highly recommend this team for reliable HVAC services.

Amazing service from all at MHC HOME COMFORT! They supplied and fitted a Regency 3sided gas fireplace, dimplex optimyst and the whole house central AC by Mitsubishi Electric. Will use MHC HOME COMFORT on all my projects going forward. Service and installation was outstanding.

purchased a gas fireplace from THC last year. Received our first annual maintenance today. Bini was helpful to coordinate the service. Maintenance specialist was on time, courteous, and did a great job.

I have only had a great experience with MHC Home Comfort. Excellent and very timely service. Very high technical expertise. Specifically, I have been dealing with Matthew who has been fantastic. Highly recommended!

I was so impressed with MHC right from the beginning! Eric took the time to go over my options. I was replacing an existing old fireplace. Install date was easy to schedule. Jim came in to do the install. He kept checking in with me, letting me know where they were at. So professional. I would not hesitate at all to recommend them. Thank you !

I as called down at 6:30 am with the ominous warning: “I want you to look at something.” It was the furnace thermostat and it was reading: ‘System Malfunction. Call technician.’ Chaos ensued. This had to mean trouble. I looked through my furnace notes to find someone to call. I had worked with MHC Home Comfort, Dundas Street, Cooksville, in the past for furnace problems and had been satisfied with their work however, they didn’t open for business until 9 am and the temperature of the house was already starting to fall. Other home heating and air conditioning companies had emergency numbers. On a whim, I dialed the MHC business number at 7:15 am and, to my happy surprise, Roya answered the phone. Yes, she could help and could have someone here between 10 and noon – would that be alright? I said ‘as soon as possible would be ideal’ but agreed and we left it at that. At 9:45 am Matthew arrived, quickly assessed a broken heat exchanger - a not uncommon problem with this furnace - and shut down the furnace for safety reasons. Fix it or replace the 14-year-old Carrier Infinity LCS Ultra Efficient Furnace, Matthew seemed pretty fair in giving us a balanced view of our options, rebates available, other costs and timing. We agreed to replace the furnace with a comparable Carrier model because of the age of the furnace, the trade-in allowance provided and because it could be installed starting late that afternoon as opposed to at least a day’s delay for replacing the heat exchanger. It is painful to note that our previous furnace, although incredibly inefficient, lasted 36 years. Mohammed and assistant, Pouyan, arrived at 2:15 pm as the house temperature dropped to about 15 °C. The old furnace was removed, the new furnace installed and the place cleaned up by 6:45 pm – within the 4-5 hours Matthew predicted. Matthew returned to help with and give us instructions on the new thermostat and then, thankfully, the house began to warm up for the first time that day. We rate this experience for a major, mid-winter HVAC problem with MHC as a very good experience. All company personnel are very nice to deal with, are qualified to do this work and seem to genuinely focus on the customer – something that has sometimes gone out of style with businesses currently. MHC Home Comfort - thank you.

On Dec 23rd I had to replace my furnace. I called MHC Comfort. They were priced fairly and the the replacement in a professional manner on the same day. I really appreciate the great service.

Purchasing our napoleon fireplace from MHC Home comfort was one of the best decisions we made. I look around and no where did I get the kind of service Erik gave me and genuine concern to help you select the right fireplace for your space and what you are looking for within your budget. They offer installation and not only was it cheaper than my hvac installer price by the guys were efficient and professional. Excellent job installing. Rob And Julie

We had a great overall experience with Mississauga Home Comfort from start to finish. Great prices and service. Ray was very helpful in purchasing our new Napolean 62" linear gas fireplace and getting it installed. MHC demo'd our old traditional wood burning fireplace and installed the new gas one. We had a small issue where the protective mesh screen had a defect from the factory but Ray was able to get us a new one from Napolean. Next time I need another fireplace, I know who to call. I would not hesitate to do business again.

Just left a satisfied customer where Eric looked after our needs and purchased 2 fireplaces and Eric was a deal maker and met my wife on the weekend... so he is a man of his word! KO

Matthew came to repair our air conditioner that was not cooling properly. He resolved the problem quickly, He also cleaned our unit outside which had a blanket of dust attached to it. I would definitely recommended MHC and Matthew for any repairs.

Matthew came on time, was professional, thorough and personable. MHC is a delight to work with from the purchase and throughout the maintenance of their products. We have purchased a single side gas fireplace, a three sided fireplace and lastly a beautiful fire table for the patio. Great to find local company with reliable service and well trained staff. Thanks Matthew!

We want to thank MHC for the professional work that Matthew did for our air conditioner repair. He resolved the problem quickly, I would definitely recommended MHC and Matthew for any repairs.

Best customer service and variety of different option to choose from. Professional, on time and honest. So far we have done 8 projects together and I am happy with all of them. Thanks Mathew and Ray

Matthew the service repair person was excellent. He repaired our condominium fireplace that was making noise and it’s humming along perfectly and at a reasonable cost. Very careful, great technical knowledge of the Montigo fireplace, and extremely helpful and kind to my wife who he helped move a mirror to get to the motor and made sure not to scratch floors or damage any furniture. A true professional.

Excellent sales service by Eric. He helped us from start to finish as I was doing most of the work myself. I visited the showroom several times to see installation details and had great cooperation. Their install team was the best- the guy in charge really knew his stuff and easily handled all issues.

Excellent experience! Just walked into MHC and dealt with Eric. Excellent service, lots of help and support and bought an outdoor fireplace on the spot. Going to go back for my outdoor kitchen cabinets as I was so happy. Thanks Eric. Let me know when my fireplace cover comes in!

Highly recommend MHC Home Comfort! Eric was knowledgeable and very informative on all aspects of the job we needed done. The installation was fast, organized and clean. Great experience and we now have two beautiful fireplaces! Thank you Eric and everyone at MHC!

Shopped around and got the best deal at MHC for our 40" Regency City Series by far. One of the few places with good inventory of fireplaces, including ones that can be lit to see the flame, and media options. Roy was helpful and easy to work with. Highly recommended to deal with MHC

My wife Grace & I cannot thank Matthew & his assistant enough for the great work they performed on our Regency fireplace. Matthew & his assistant came back to our house at 6pm in the evening that same day as promised and worked until 10pm that night completing the inspection & repairs to our fireplace and putting a tag on our fireplace to certify proper installation (which our renovation contractor who installed our fireplace did not even know was required). Matthew & his assistant were very professional & competent, and they did a great job fixing & cleaning our Regency fireplace, making it look brand new. Also wish to thank Roya for her great assistance & fantastic service. We would not hesitate to recommend MHC Home Comfort, and particularly Matthew & Roya, to family friends, friends, and anyone looking to install a gas fireplace or have theirs serviced.

Although Matthew and I had a small argument and had to change the appointment few times due to weather conditions, he did wonderful job and fixed our Valor fireplace. The fireplace is working fine now and I am very happy and satisfied with the service he provided. I do recommend MHC Home Comfort.

Matthew is the guy for your job. I had another Napoleon dealer from Burlington come and inspect my Napoleon gas stove (it was leaking gas), and I was told that I need to throw the whole thing out and install and new stove (cost $5000+). I went for second opinion and called MHC. Matthew came and diagnosed the issue. I had the parts ordered in store and Matthew came again to fix it up. The thing works great now - no more gas smells. I highly recommend them. In store experience for ordering the parts was also smooth. Suggestion to MHC: I was expecting that the charge for initial house call will be adjusted later on since I got the whole thing fixed by MHC but they dont do that (bit of a bummer). But overall, reasonable prices and main thing is that it is working now. PS: My earlier review had incorrect name for Matthew

We came here looking specifically for a Napoleon Gas Fireplace insert. Eric was straight forward, knowledgeable and honest - he answered all our questions without any extra pushy sales tactic. We ended up purchasing that day and were grateful for the added discount he had to offer.

We went there looking to buy a fireplace and our experience was wonderful! Eric was top notch on customer service, knowledge, honesty and very pleasant ! Thank you Eric for your help!